Simple Terms and Conditions

New Website Content creation:

You are responsible for your domain name registration and logo, but we can also help you with this, if needed.

Extra pages outside your package maximum would incur a one-off fee of $300 per page.

While we’re happy to provide stock images for your website, you know your business more than us, so whilst we can guide you, you are responsible for the content (text and images) of your website. If specific content creation is required to be created by us, this can be discussed at an extra cost.

There is currently a 30-day turnaround for new websites.

New Website Payments:

Upfront payment: 50% of upfront. Once the website is ready to go live, the remainder of 50% is payable before going live.

If all your custom content is not provided to us within 30 days of the initial upfront payment, then your remaining 50% will be payable as well. We will then update your website as soon as your content become available, and within the 12-month hosting period.

For websites that use your own hosting:

There is an extra $100 transfer fee.

For websites that will use our hosting:

Your website design will be ready to be hosted within 30 days, and your 12-month hosting term will commence. If you do not provide us with all the content required within the 30 days, your 12 months of hosting service will still commence, after the 30 days from the first payment date.

If you require constant updates to your website function and content, then you will be charged as per ongoing service/maintenance section below.

To continue secure managed web and email hosting with us, then it is $360 per year with SSL. This includes monthly updates to the core/plugins and backups. Extra email addresses are $50 per year, and bandwidth usage outside the average website requirements may incur extra cost.

If you do not want to continue, we will transfer your website to your nominated service for a small transfer fee of $100.

Ongoing Service/Maintenance:

Updates to your website content can take around 1-3 days, dependent on the work required. If it requires more time, you will be notified of this. Website updates are charged at $80 per hour, and you will be given an estimate of cost before commencing any requested updates, and the full invoice must be paid up front for maintenance.

Payment for each invoice completed must be received within 7 business days.

We want to ensure your website service and experience is as easy as possible, and we’re always here to help and give you unlimited support and guidance within your term with us.

Please understand that terms are also subject to change from time to time.